My Experience.

 

Vision // Product Strategist, Builder, Instructor

Culture // People Leader, Team Builder

Execution // Full-Cycle Product Management

Summary

Software Product Management

Passionate leader with 10+ years of experience turning good ideas into great products. Leads cross-functional teams & product initiatives through the innovation funnel, bringing a continuous stream of value to market. Employs structured Agile & Lean methodologies from discovery through to delivery. Applies trusted frameworks & a systematic practice of experimentation & execution - all while doing right by the customer.

Skill Areas

Strategy // Develop and communicate an impactful product strategy that aligns with the vision.

Planning // Define and build an engaging product experience that captures value for the customer.

Growth // Deliver and optimize a holistic customer experience that benefits the business.

Experience

OpenText {☁️}

// Product Management and Strategy
// Cloud Infrastructure and Platform
// Leadership Role

“I’ve been fortunate to experience the software revolution curves of Internet, and then mobile and now it’s Cloud.”

// Product Management Senior Director, Cloud Services ~~ Sep ‘20 - Present

  • OpenText is a software company that delivers on the future of digital transformation with market-leading enterprise solutions.

  • Responsibility: leading the development and implementation of OpenText’s Cloud Services offerings across its complete lifecycle, owning the roadmap of the same for the Cloud Service Delivery (CSD) organization.

  • Cross-functional: collaborating across CSD and Product orgs to define and drive industry-leading Cloud offerings leading a team of PMs, with the goal of creating positive, impactful business outcomes with an entrepreneur’s & owner’s mindset.

  • Opportunity development: identifying profitable product and service areas, packages services in a productized form and delivers the same to the market through vision, strategic positioning, strong business acumen and leadership characteristics.

  • Accountability: for the successful definition, launch and delivery of new, key OpenText Cloud Service roadmap and initiatives.

  • Data-driven: create, populate, automate and manage metric dashboards to measure and demonstrate the effectiveness of the Cloud Service products , identifying and following through such business and operational improvement opportunities. Providing insightful analyses on the efficiency, quality and economics of CSD’s operations based on data, identifying data gaps and working with stakeholders to fill such gaps

  • Execution: develop detailed work plans, schedules, project estimates, resource plans, budgets and status reports.

// Product Management Instructor ~~ Sep ‘20 - Present

  • General Assembly is a progressive, private education organization that maintains physical & online campuses to teach entrepreneurs & business professionals the most practical & in-demand skills. And, this of course includes the discipline of PM.

  • Instruction: provide foundations & feedback to support student learning & career goals with in-class instruction & office hours.

  • Application: reinforce and shape the application of the end-to-end PM process to a real-world scenario, from evaluating user problems and needs, managing a roadmap, creating a minimum viable product (MVP) and set the right metrics that matter.

General Assembly {👨‍🏫}

// Taught and Applied Principles
// Part-time, Ongoing Contract
// Mentorship Role

“For me, the learning-by-teaching effect helps me better understand and apply the ever-changing principles of PM.”

// Product Management Consultant ~~ Mar ‘20 - Present

  • DeliberateLabs offers product management advisory services and training for start-ups and scaling companies.

  • Product org design and culture shifting: helping you shape your org with the right structure of roles, activities and accountabilities given your product’s lifecycle and company’s stage of growth. You can enable a sustained product culture and the conditions for success by establishing and developing your company’s product management brand through an active and learning-centric working community.

  • Product leadership framing and coaching: helping you set a modern standard in leadership from Director to CPO and coach for ongoing development. You can allow for strength and balance in product pedigree and emotional intelligence in your leaders whose value is to develop a product-led function through the right mix of ops, tools, processes and more.

  • Product strategy and portfolio management: helping you craft and continually align on a product/portfolio strategy that sets and communicates chosen direction. You can establish a purposeful scheme and cadence to planning products for the right reasons and with the right elements of what really constitutes a product strategy that is level-appropriate for the exec suite.

DeliberateLabs {📥}

// Product Strategy, Ops and Coaching
// Freelance, Founder and Principal
// Advisory Role

“I believe there are better ways that we as product people can inform, influence, organize and plan our work with teams.”

Magnet Forensics {🏢}

// B2B
// Cloud, Mobile, Desktop, SaaS
// Leadership Role

“Here I’ve learned that team-leverage in PM requires thoughtful planning and communication.”

// Product Management Director ~~ Apr ‘19 - Sep ‘20

  • Magnet is a B2B company offering digital forensic solutions in corporate & law enforcement segments.

  • Product Responsibility: Ensure the needs of our customers are met throughout the entire product life cycle. I execute with a team of product managers to research, design and develop features while ensuring fast, lean delivery for the AXIOM platform.

  • Product Roadmap: Analyze the market and identify key opportunities for our software to address. Own the near-term, outcome-driven product roadmap and the long-term strategy.

  • Engineering Partnership: Collaborate with our Development team to perform continuous delivery and ensure we build the right thing, the right way and at the right time.

  • Sales and Marketing Partnership: Collaborate with our S&M team to properly position our offering and perform win/loss analysis for each product area so that we also understand the growth opportunities.

  • User Engagement: Cultivate strong relationships with members of industry including practitioners to truly understand the problems within their domain and to demonstrate any new ideas of value.

  • Business Plan: Accountable for the business plan including model, pricing and profitability.

  • Leadership and Team Development: Coach and mentor team members to successfully grow their careers and our capacity as we scale the need to work as strong contributes who act like owners.

// Product Management & Engineering Director ~~ Jun ‘16 - Apr ‘19

  • TD Banking Group runs a corporate innovation lab with the support of local pioneer Communitech.

  • Operations: set up as a lean, arms-length outpost like a start-up but within a well-funded company, TD Lab served the bank’s innovation strategy through continuous experimentation and dual-track model of incubator (TD Lab Incubator) and accelerator (TD Lab Accelerator).

  • Leadership: oversaw the on-ramp, design, engineering and delivery of funded projects and programs.

  • Concept Development: team of up to 25 contributors promoted ideas at the intersection of design and emerging technology and served as a change agent through a rapid cycle of ideation and prototyping.

  • Ecosystem: developed an open, external innovation program in order to engage with the plethora of talent co-located in local startups, scale-ups, other Labs, and academia.

  • Accountability: responsible to plan and execute multiple, simultaneous projects in a self-directed but governed model interlocking with the most senior leadership including the chief digital officer and CEO.

TD Lab (TD Bank) {💡}

// B2C, B2B
// Mobile, Web
// Design & Dev Practice
// Engineering Leadership Role

“Here I learned how to impact as an organizational leader, challenger and enabler. ”

// Senior Product Manager ~~ Jan ‘12 - Jun ‘16

  • D2L is a B2B company providing digital learning solutions to education & corporate segments.

  • Responsibility: Held roles of elevated impact as principal PM for emerging products reporting to CTO.

  • Market Discovery: Identified select new product opportunities capitalizing on the company's market position and distinctive competencies including a learning content distribution platform as a two-sided marketplace so that students and instructors had seamless access to various digital learning materials.

  • Product Strategy: Conducted competitive analysis and business model canvases identifying key feature sets, underlying technologies, key channels, etc. to establish product in sustained, differentiated position.

  • Agile Philosophy: Led as Scrum Master and Product Owner and was a champion in the company’s crossover to agile software development and delivery with the goal of delivering customer value faster. Carried out sprint planning, backlog grooming, retros and demos from states of defined to done.

  • Data-Driven: Solicited customer and partner input (via system analytics, customer calls, user groups, site visits, tradeshows, surveys, win/loss analyses, etc.) to understand market problems and outcomes.

D2L (Desire2Learn) {📈}

// B2C, B2B
// Mobile, SaaS, eCommerce
// Technical PM Role
// Individual Contributor Role

“Here I learned the pains and gains of Agile and exhilarated to deliver fast and frequently.”

// Senior Product Manager ~~ Sept ‘04 - Jan ‘12

  • BlackBerry was a B2C/B2B company providing mobile hardware/software solutions to the masses.

  • Responsibility: Held roles of elevated impact as SPM for many key products reporting to VP of Product.

  • Multi-Domain: Duration spanned work across user segments & business lines leading PM of BlackBerry Enterprise Server, BlackBerry Application Platform Tools & APIs and BlackBerry Messenger (BBM).

  • Market Discovery: Identified problems in the market and articulated to internal stakeholders how developed products and services should best be developed and positioned to meet needs of key personas in significant consumer/enterprise and application developer segments.

  • Leadership: Led initiatives of translating voice of customer to tangible elements of product definition.

  • Go-To-Market: Primarily lead on inbound PM activities that included emphasis on business case development, business planning and market/product requirements definition. Secondarily lead go-to-market and in-market activities necessary for downstream success of product adoption and growth.

BlackBerry (RIM) {🚀}

// B2C, B2B
// Mobile, Desktop, APIs & Tools
// Technical PM Role
// Individual Contributor Role

“Here is where I learned the do’s and don’ts and where I crossed over into Product Management.”

Nokia (Alcatel) {🔣}

// B2B, Telecom Infrastructure
// Engineering Role
// Individual Contributor Role

“Here I learned what’s involved in high-quality, carrier-grade software development.”

// Staff Software Engineer ~~ Jan ‘01 - Sept ‘04

  • Alcatel, and later Alcatel-Lucent, was a B2B telecom network equipment provider acquired by Nokia.

  • Design: Accountable to define various features in the object model framework for the Network Management (NM) 5620 product. Adapted & leveraged various internal platform software components.

  • Develop: Responsible to implement key features related to UI components and network elements.

  • Collaborate: Liaised with internal PMs & Engineering leads to clearly drive & complete to functional spec.

Other

Patents

  • US9250983B2: System and method for sharing items between electronic devices

  • US10530841B2: System and method for transferring value between database records